Shipping & Returns

Delivery

Shipping in Germany:
  1. Shipping for Germany costs 5 euros
  2. Shipping/ delivery can take from 3-5 days
Shipping in EU:
  1. Shipping for any country inside the EU costs 13 euros
  2. Shipping/ delivery can take from 4-6 days
WE DO NOT SHIP OUTSIDE THE EU
Tracking your order:

You can request the tracking number via email on retail@up-fuse.com

Notes:

Please make sure you enter the correct shipping and personal information, any mistakes in giving out an incorrect address or missing information make your package get sent back to us. We can only provide two delivery trials, more delivery trials will rest in more charges that the customer will be held responsible for.

Returns & Exchange

  1. Items can be returned within 14 days of the day of shipping and items must be unused and undamaged.
  2. Items must be returned in their original packaging and with their tags still attached.
  3. If you would like to return your order, please send us an email to ask for a refund and ship the product back to this address:
    Caila
    Liebigstr. 33
    63225 Langen
    Germany
  4. In case of receiving a wrong product, the return shipping is free of charge.
  5. We are only in charge of returns made through our website, for other faults made through other retail websites kindly contact them directly as we are not responsible for those deliveries or returns.

We offer maintenance & repair for life and it’s free of charge.

Cancellation

For Cancelation, Please send a cancelation mail request to retail@up-fuse.com for a full refund depending on the order status we will get back to you on how we can help you out. We can refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

In case of any questions or concerns about your order, don’t hesitate to contact us on retail@up-fuse.com