Privacy Policy

Customer account

When opening a customer account, we collect your personal data to the extent specified there. Data processing serves the purpose of improving your shopping experience and simplifying order processing. Processing is based on Art. 6 Para. 1 lit. a GDPR with your consent. You can revoke your consent at any time by notifying us without affecting the lawfulness of the processing carried out based on your consent until you revoke it. Your customer account will then be deleted.

Payment.

Collection, processing and transfer of personal data when placing orders
When placing an order, we only collect and process your personal data as this is necessary to fulfill and process your order and to process your inquiries. The provision of the data is necessary for the conclusion of the contract. Failure to make this available means that no contract can be concluded. Processing is based on Art. 6 Para. 1 lit. b GDPR and is required for the performance of a contract with you.
Your data will be passed on, for example, to the shipping companies and drop shipping providers, payment service providers, service providers for order processing and IT service providers you have selected. In all cases, we strictly observe the legal requirements. The amount of data transmission is limited to a minimum.

Contact form

When using the contact form, we only collect your personal data (name, email address, message text) to the extent that you provide. The data processing serves the purpose of establishing contact. By submitting your message, you consent to the processing of the transmitted data. Processing is based on Art. 6 Para. 1 lit. a GDPR with your consent.
You can revoke your consent at any time by notifying us without affecting the lawfulness of the processing carried out based on your consent until you revoke it. We only use your email address to process your request. Your data will then be deleted unless you have consented to further processing and use.

Use of the e-mail address for sending newsletters

We use your email address, regardless of the execution of the contract, exclusively for our own advertising purposes for sending the newsletter, provided you have expressly agreed to this. Processing is based on Art. 6 Para. 1 lit. a GDPR with your consent. You can withdraw your consent at any time without affecting the lawfulness of the processing carried out based on your consent until the withdrawal. You can unsubscribe from the newsletter at any time using the corresponding link in the newsletter or by notifying us. Your email address will then be removed from the mailing list.
Your data will be passed on to a service provider for email marketing as part of order processing. It will not be passed on to other third parties.Cookies

Our website uses cookies. Cookies are small text files that are stored in the internet browser or by the internet browser on a user’s computer system. If a user calls up a website, a cookie can be saved on the user’s operating system. This cookie contains a characteristic string of characters that enables the browser to be clearly identified when the website is called up again.
We use these cookies for the purpose of making our website more user-friendly, more effective and more secure. Furthermore, cookies enable our systems to recognize your browser even after changing pages and to offer you services. Some functions of our website cannot be offered without the use of cookies. For this it is necessary that the browser is recognized even after a page change.
Processing is based on Art. 6 Para. 1 lit. f GDPR based on our overriding legitimate interest in ensuring the optimal functionality of the website and a user-friendly and effective design of our offer.
Cookies are stored on your computer. You therefore have full control over the use of cookies. By selecting the appropriate technical settings in your Internet browser, you can be notified before cookies are set and decide individually whether to accept them and prevent the storage of cookies and the transmission of the data they contain. Cookies that have already been saved can be deleted at any time. However, we would like to point out that you may then not be able to use all functions of this website to their full extent.
We use plug-ins for social media sharing, analytics, etc. for improving web performance and customer experience.

Payment for goods purchases is made directly through Up-fuse. Payments are made through ‘We Accept payment solutions’.’ We accept payment solutions’ then send our payment to our bank account. We don’t hold any payment information if orders are not purchased from our website

Duration of storage of personal data

The duration of the storage of personal data is based on the
respective statutory retention period
(e.g. retention periods under commercial and tax law).
After the deadline has expired, the corresponding data will be
routinely deleted, provided that it is no longer
required to fulfill the contract or initiate a contract and / or that we have no legitimate interest in further storage.

Cancelation:

You have the right to return your items within fourteen days without giving any reason.Items must be returned in their original packaging and with their tags still attached. Return items are free of delivery cost in exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery.

We offer free repair, replace or return if a product is faulty or not as advertised.

For Cancelation, Please send your package to this address 105 St AL Yasser, El Banfsig 10, New Cairo, Egypt  with a cancelation mail request to [email protected] for a full refund.We can refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.