• Used Items: An exchange fee of 180 EGP will apply for used items.
• Submission Deadline: Exchange requests must be submitted within 3 days of receiving the item.
• Limitations:

1. Only one exchange per order is allowed.
2. Additional exchanges may be processed at our New Cairo headquarters.

3. Products purchased during sale period/ discounts are not eligible for return or exchange

• Standard Exchange Fee: A fee of 80–90 EGP applies for regular exchanges.
• Issues from Up-Fuse:Exchanges due to issues on our side will be processed with free delivery.

• Eligibility: Refunds can be requested within 14 days of purchase.
• Condition: Items damaged or defective due to customer handling will not be fully compensated.
• Products purchased during sale period/ discounts are not eligible for return or exchange
• Approval Process: Refunds are issued after evaluating and approving the item’s condition.
• Refund Form:Submit your refund request via the following link: Refund Form

• Coverage: A complimentary 3-month warranty is provided for bags, covering manufacturing defects.
• Delivery Fees: Customers are responsible for delivery charges on warranty claims.

• Repairs beyond the warranty period will incur fees based on the case, production costs, and delivery charges.
• A standard fee of 180 EGP may apply, with repairs typically completed within two weeks