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Congratulations! Your order qualifies for free shipping 3,000,000 Plastic bags, 1,000,000 Plastic bottles , and 1000+ Car tires were recycled since 2015

Easy Returns

Returns & Refunds

Dear Up-Fuser, 
  
We’re sorry you didn’t like your Up-Fuse item.

Exchange Policy:

  • If an item is used, an exchange fee of 180 LE will apply.
  • Exchange requests must be submitted within 3 days of receiving the item.
  • Exchanges are limited to one time per order. Additional exchanges can be processed at our Maadi store.
  • If normal Exchange will be 80±90 LE will apply
  • If an issue from our side it will be Free Delivery and order number will be submitted for OPS Order Form and to be deducted from the responsible person.
Refund Policy:

Warranty Policy:

  • A free 3-month warranty is provided on bags for manufacturing defects.
  • Delivery fees will apply for warranty claims.

 

System of Operation for Repairs:

  • CS and Production team.

    1. A picture of the item is taken (a brief explanation of the issue so that we can provide you with a quota)
    2. The picture is sent to the production team.
    3. Production reviews and approves the repair request.
    4. A PDF outlining expectations for the repair and a price range is sent to the customer.
    5. The item is sent to the courier.
    6. The item is sent to production for the repair.
    7. Production completes the repair within one week.
    8. A picture of the repaired item is taken.
    9. Customer care creates an order for the delivery fee and sends it to the customer via the shipping company.
    Uplifting plastic :
    Fixing after warranty period for fees pending on the case and time of production cost and delivery fee 180 LE and After 2 weeks 

 

Cancellation
 
In order to cancel your order, please send a cancellation request to help@up-fuse.com for a full refund. Your full refund will be sent once the products are with the courier or with Up-Fuse. 
 
Please do not hesitate to contact us via help@up-fuse.com if you have any questions, concerns or want to say hi! 
 

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