Dear Up-Fuser, 

Before you decide to return your item, it’s important for us to tell you that we offer lifetime repair for all Up-Fuse products. 

We’re sorry you didn’t like your Up-Fuse item.

1. Items can be returned within 14 days of the day of shipping .Please make sure your item (s) is unused and undamaged.

2. Items must be returned in the Up-Fuse packaging you received.

3. Clothing items can only be returned on spot when you receive the order. 

4. You may request the courier to wait until you decide, if you have chosen to return the item,  please proceed by paying the shipping cost. 

5. We deduct the return shipping costs from the item returned if you decide to return and not because it's faulty 

6. In case of receiving a wrong product, the shipping is free of charge.

7. We are only in charge of returns made through our website, for other faults made through other retail websites kindly contact them directly.

8. We send bank transfers to our returns in 2 weeks after receiving the item

9. For Return, exchange, please fill in this form

10. Dropping returns to main office Wednesday and Thursday  (Banafseg 10, Basement of Villa 105, New Cairo) Map 

Cancellation

In order to cancel your order, please send a cancellation request to help@up-fuse.com for a full refund. Your full refund will be sent once the products are with the courier or with Up-Fuse. 

Please do not hesitate to contact us via help@up-fuse.com if you have any questions, concerns or want to say hi!